Privacy Policy

1. Introduction

Bicara Keluarga ("we", "our", "the firm") is committed to handling personal information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what personal data we collect when you use this website or engage our services, how we use it, and the rights available to you.

Questions about this policy should be directed to: [email protected]

2. Data We Collect

We collect personal data through the contact form on this website and through direct correspondence. The information collected may include:

• Full name
• Email address
• Phone number (optional)
• The content of enquiries submitted via the contact form
• Technical data such as browser type, IP address, and pages visited (collected via cookies and analytics services — see Section 5)

We collect this data because you provide it when making contact, or because it is necessary to respond to your enquiry. The legal basis for processing is your consent (for enquiry data) and our legitimate interest in operating and improving the website (for technical data).

Personal data submitted through the contact form is retained for up to 36 months from the date of submission, or for as long as a matter is ongoing. Technical analytics data is retained for up to 26 months.

3. How We Use Your Data

• To respond to your enquiry and arrange a consultation if requested
• To manage the conduct of a legal matter, if you become a client
• To maintain records as required by professional obligations under Malaysian Bar rules
• To improve the functioning of this website through aggregated analytics

We do not use your personal data for marketing purposes without your separate consent. We do not sell personal data to third parties.

We may share data with:

• Third-party IT service providers (e.g. hosting, email delivery), under confidentiality obligations
• Courts or regulatory bodies, where legally required in the conduct of a matter
• Analytics providers (Google Analytics), in anonymised or aggregated form where possible

4. Data Protection Measures

Personal data is stored on servers located in Malaysia or jurisdictions with adequate data protection frameworks. Access to client data is restricted to the advisers directly responsible for a matter.

• Encrypted storage for digital records
• Access controls and password policies on all systems
• Physical file security at our Bukit Bintang office
• In the event of a data breach, affected individuals will be notified in accordance with the PDPA within a reasonable timeframe

5. Cookies

This website uses cookies to function and to understand how it is used. Essential cookies are required for the site to operate. Optional analytics and preference cookies are used only with your consent, which you can manage at any time. See our Cookie Policy for full details.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing at any time (where consent is the legal basis)
• Request that we cease processing your data where it is causing you damage or distress

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.

If you have concerns about how your data has been handled, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP): pdp.com.my.

7. Third-Party Links

This website may contain links to external websites. Bicara Keluarga is not responsible for the privacy practices of any third-party sites. We recommend reviewing the privacy policy of any external site you visit.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If we become aware that data from a minor has been submitted, it will be deleted promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, the "Last updated" date at the top of this page will change. Continued use of the website after any update constitutes acceptance of the revised policy. Material changes will be noted prominently on this page.

10. Contact

Bicara Keluarga
38, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2615 8473