What families have said about their time with us

"I came to Bicara Keluarga after my marriage had already reached a very difficult point. What I remember most is that no one rushed me at the beginning. The adviser sat with me for the whole first session and I never felt like a number on a list. The mediation process took about six weeks and the written summaries after each session were useful — I could look back and see what had actually been agreed. It was not easy, but I felt supported throughout."

Marital Mediation · April 2025

"My divorce proceedings involved some complexity around property that I'd been anxious about. I had spoken with two other firms before approaching Bicara Keluarga and the difference was in how questions were answered — here, the adviser actually explained things rather than moving past them. The fee was confirmed upfront and stayed that way. The matter resolved in about four months."

Divorce Proceedings · March 2025

"Custody matters are hard to talk about. The adviser at Bicara Keluarga made it clear from the beginning that my daughter's welfare was the lens through which everything would be considered. That was what I needed to hear. We worked through an access schedule that both my ex-husband and I could accept. It has held up for eight months now."

Child Custody Arrangements · May 2025

"I was referred by a colleague who had used the firm for a different matter. My situation involved a cross-border element — my children's mother had relocated abroad — and I was uncertain whether a KL firm could handle that. The adviser was clear about what was possible and what was not, which I appreciated. The process took longer than I had hoped, but I was kept informed throughout and the outcome was one I could live with."

Child Custody · Cross-Border · February 2025

"The mediation service helped my wife and I reach an understanding without going to court. We were sceptical at first — we had not managed to agree on much — but the sessions were structured enough that we made real progress each time. The written summaries were helpful for keeping track. We completed five sessions and walked away with an agreement both of us had shaped."

Marital Mediation · April 2025

"Going through a divorce while managing children's arrangements felt overwhelming when I first made contact. The firm was prompt in responding and the adviser called within a day to arrange an initial meeting. Once I understood what the process involved, it felt less daunting. The property division aspect was handled well — explained step by step — and I never felt out of my depth."

Divorce & Custody Combined · March 2025